Privacy Policy


1. Introduction

Welcome to Haven. Haven (“we,” “our,” “us”) is committed to protecting your privacy and ensuring a safe experience for every member of our community. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile app, and related services (collectively, the “Platform”).

By using Haven, you provide your informed consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

If you do not agree, please do not use our services.


2. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information:

  • Name, email address, phone number, and location (for community matching)
  • Profile information such as interests, parenting stage, or local group preferences

b. Usage Data:

  • Interactions within the app (posts, chats, group joins)
  • Device information, IP address, and browser type

c. Optional Information:

  • Photos, posts, or shared content voluntarily submitted by users

 

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your Haven account
  • Connect you with relevant circles and local members
  • Improve platform safety, user experience, and functionality
  • Send important updates, newsletters, or support messages (you can opt out anytime)
  • Analyze engagement trends to build a better community experience

 

4. Consent

By creating an account and using Haven, you explicitly consent to the collection, use, and storage of your personal information as outlined in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. Please note that withdrawing consent may limit your ability to use certain features of the Platform.

 

5. Sharing Your Information

We do not sell your personal data.

Your information may only be shared with:

  • Verified community members (limited to your selected circle)
  • Service providers who help operate Haven (subject to strict confidentiality obligations)
  • Legal authorities, if required by law or to protect user safety

 

6. Data Security

We use encryption, authentication, and secure data storage to protect your personal information. While we strive for full security, no online platform can guarantee complete protection.

 

7. Your Rights

In accordance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access your personal data
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for data collection or marketing communications

To exercise these rights, please contact us at the email provided below. 


8. PIPEDA Compliance

Haven operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

We are committed to:

  • Collecting only necessary information
  • Using personal data for clearly identified purposes
  • Safeguarding personal information with appropriate security measures
  • Providing transparency and access to users regarding their data

 

9. Children’s Privacy

Haven is intended for adults aged 18 and above. We do not knowingly collect data from children.

 

10. Policy Updates

We may update this policy periodically. Updates will be posted with a new “Last Updated” date.

 

11. Contact Us

Questions? Reach us at info@havenapp.it.com